Return Policy
Returns Policy
Exciting news, fashion enthusiasts! At SHOPJBOLIN, our return depots are strategically positioned in the USA ensuring a seamless return process for your items. The cherry on top? Your order will come equipped with return addresses for added convenience.
All orders placed now can be returned within a chic 5 days of receipt, from our online boutique.
Here's the rundown on our return policy:
EXCHANGES
If the fit needs a remix, SHOPJBOLIN embraces exchanges on any unworn garment . Exchanges take around 2-3 working days, plus the glam delivery time to your area.
While we don't cover the shipping costs for exchanges, our returns sheet guides you effortlessly. Ensure you mail your returns back to us within the fabulous timeframe of 5days, specifying which item you'd like to swap via email ( Customercare@shopjbolin.com
Feel free to be selective! Exchange your item for any size or item (as long as it's in stock) at no extra charge. We offer 2 exchanges for every haute item. If your heart desires more, and the replacement costs extra, easy breezy the invoice will be emailed.
LATE RETURNS
Our fashion clock ticks gracefully, and unfortunately, returns beyond 5days can't be accepted. Items sent after this stylish window may boomerang back to you.
CARRIERS TO RETURN
For your return catwalk, use your local post office , securing a tracking number for your fashion journey.
At SHOPJBOLIN, your satisfaction is our runway success. Any questions? Reach out to us at CUSTOMERCARE@SHOPJBOLIN.COM or Via phone: 972-989-4855 Happy shopping, trendsetters!
Chic regards,
SHOPJBOLIN Customer Service Team
ORDER CANCELLATIONS
Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.
ORDER PROCESSING TIME
Our team is working hard to ensure your order gets fulfilled within a timely manner! Once an order is placed it takes 5-7 business days to ship out of our warehouse. From there Bolinistas have two options to choose from! UPS Ground (3-5 business days).
Items Not Available for Expedited Shipping:
- Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the ecommerce site. If the customer is purchasing in stock items with a preordered item, the order will not ship out until the entire order is ready to ship.
- Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the warehouse.
- Partial Payments: Orders with partial payment will be held until full payment has been received.
RETURN(S) PROCESSING TIME
Upon receipt of the customer’s package, the return for an exchange or store credit will be processed within 3-4 business days. The customer will be notified by email of the completed outcome. Store Credits due have an active timeframe in which if the guest does not use the credit within a certain period, it will no longer be active.
WRONG ITEMS
We work hard to ensure accuracy among all of our orders however discrepancies can happen and our team will work to get your order taken care of! In the event that you received an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase!
INCORRECT SIZE
We offer several avenues to identify what size would work for the guest such as our; IG Live Collection Fit Review, Style Lab videos, Online Size Chart and Item Descriptions. If you are still in need of sizing and style assistance please contact our Customer Service line with assistance in placing your order. Once an order has been placed all purchases are final. No refunds.
DAMAGED/ MISSING ITEMS
Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 7 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.
CONTACT US
Toll Free: 972-989-4855